FAQ

Most frequently asked questions

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28 articles in this collection
Written by Mehdi Vefagh and Ali Zafar

Tobii Pro Sprint will be discontinued in 2021

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Written by Ali Zafar
Updated over a week ago

Cannot install Tobii 4C driver on Mac OS

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Written by Ali Zafar
Updated over a week ago

How to save a failed video upload

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Written by Ali Zafar
Updated over a week ago

Is Tobii Pro Sprint GDPR compliant?

Is my communication and information with Tobii Pro Sprint secure?
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Written by Ali Zafar
Updated over a week ago

How do I reset my password?

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Written by Ali Zafar
Updated over a week ago

How do I change my password?

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Written by Ali Zafar
Updated over a week ago

How much bandwidth does Tobii Pro Sprint need?

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Written by Ali Zafar
Updated over a week ago

Create a room

In Tobii Pro Sprint, the room is where the user test is being performed
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Written by Ali Zafar
Updated over a week ago

Introduction to Rooms

This article explains the basics on creating and using rooms in Tobii Pro Sprint.
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Written by Mehdi Vefagh
Updated over a week ago

How long can recordings be in Tobii Pro Sprint?

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Written by Ali Zafar
Updated over a week ago

I am experiencing audio issues. What should I do?

Tips to fix problems with sound in Tobii Pro Sprint.
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Written by Ali Zafar
Updated over a week ago

How many rooms can I create?

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Written by Mehdi Vefagh
Updated over a week ago

I lost my invitation email to Tobii Pro Sprint

No worries, you can easily get a new one on our web site.
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Written by Ali Zafar
Updated over a week ago

Which eye trackers are compatible with Tobii Pro Sprint?

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Written by Ali Zafar
Updated over a week ago

I am experiencing camera issues. What should I do?

Tips to fix problems with webcams in Tobii Pro Sprint.
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Written by Ali Zafar
Updated over a week ago

Does Tobii Pro Sprint provide heat maps or statistics?

"I want access to more data!"
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Written by Ali Zafar
Updated over a week ago

How to calibrate the eye tracker

For best accuracy we encourage you to calibrate the eye tracker for each new test participant
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Written by Mehdi Vefagh
Updated over a week ago

What Mac versions do you support?

Can my Mac run Tobii Pro Sprint?
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Written by Mehdi Vefagh
Updated over a week ago

Why do I need an eye tracker?

I don’t have an eye tracker. Can I still use the service?
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Written by Mehdi Vefagh
Updated over a week ago

Do you support mobile testing?

User testing on mobile can be done in different ways depending on your use case.
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Written by Mehdi Vefagh
Updated over a week ago

Does the infrared light from the eye tracker have any negative effect?

Infrared light from an eye tracker is not harmful to the human eye.
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Written by Mehdi Vefagh
Updated over a week ago

I am not satisfied with the accuracy of my eye tracker, how can I improve it?

You can easily retune your tracker.
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Written by Mehdi Vefagh
Updated over a week ago

Do your products follow the IEC 62471 standard for light emission?

Yes, All Tobii products follow the IEC-62471 standard.
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Written by Mehdi Vefagh
Updated over a week ago

Can I re-position the mounting bracket?

How to move or reuse the mounting bracket.
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Written by Mehdi Vefagh
Updated over a week ago

How do I remove the mounting bracket from my screen?

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Written by Mehdi Vefagh
Updated over a week ago

Do you offer any more advanced eye tracking services?

Other than Sprint, Tobii Pro offers more in depth eye tracking services.
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Written by Mehdi Vefagh
Updated over a week ago

Will I lose my recordings if I delete the room?

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Written by Mehdi Vefagh
Updated over a week ago

How do I change video resolution?

When sharing and recording a screen, you can change the video resolution. This is how you do it.
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Written by Mehdi Vefagh
Updated over a week ago