FAQ

Cannot install Tobii 4C driver on Mac OS

Written by Ali Zafar
Updated over a week ago

How to save a failed video upload

Written by Ali Zafar
Updated over a week ago

Is Tobii Pro Sprint GDPR compliant?

Is my communication and information with Tobii Pro Sprint secure?

Written by Ali Zafar
Updated over a week ago

How do I reset my password?

Written by Ali Zafar
Updated over a week ago

How do I change my password?

Written by Ali Zafar
Updated over a week ago

How much bandwidth does Tobii Pro Sprint need?

Written by Ali Zafar
Updated over a week ago

Create a room

In Tobii Pro Sprint, the room is where the user test is being performed

Written by Ali Zafar
Updated over a week ago

Introduction to Rooms

This article explains the basics on creating and using rooms in Tobii Pro Sprint.

Written by Erik Alsmyr
Updated over a week ago

How long can recordings be in Tobii Pro Sprint?

Written by Ali Zafar
Updated over a week ago

I am experiencing audio issues. What should I do?

Tips to fix problems with sound in Tobii Pro Sprint.

Written by Ali Zafar
Updated over a week ago

How many rooms can I create?

Written by Erik Alsmyr
Updated over a week ago

I lost my invitation email to Tobii Pro Sprint

No worries, you can easily get a new one on our web site.

Written by Ali Zafar
Updated over a week ago

Which eye trackers are compatible with Tobii Pro Sprint?

Written by Ali Zafar
Updated over a week ago

I am experiencing camera issues. What should I do?

Tips to fix problems with webcams in Tobii Pro Sprint.

Written by Ali Zafar
Updated over a week ago

Does Tobii Pro Sprint provide heat maps or statistics?

"I want access to more data!"

Written by Ali Zafar
Updated over a week ago

How to calibrate the eye tracker

For best accuracy we encourage you to calibrate the eye tracker for each new test participant

Written by Erik Alsmyr
Updated over a week ago

What Mac versions do you support?

Can my Mac run Tobii Pro Sprint?

Written by Erik Alsmyr
Updated over a week ago

Why do I need an eye tracker?

I don’t have an eye tracker. Can I still use the service?

Written by Erik Alsmyr
Updated over a week ago

Do you support mobile testing?

User testing on mobile can be done in different ways depending on your use case.

Written by Erik Alsmyr
Updated over a week ago

Does the infrared light from the eye tracker have any negative effect?

Infrared light from an eye tracker is not harmful to the human eye.

Written by Erik Alsmyr
Updated over a week ago

I am not satisfied with the accuracy of my eye tracker, how can I improve it?

You can easily retune your tracker.

Written by Erik Alsmyr
Updated over a week ago

Do your products follow the IEC 62471 standard for light emission?

Yes, All Tobii products follow the IEC-62471 standard.

Written by Erik Alsmyr
Updated over a week ago

Can I re-position the mounting bracket?

How to move or reuse the mounting bracket.

Written by Erik Alsmyr
Updated over a week ago

How do I remove the mounting bracket from my screen?

Written by Erik Alsmyr
Updated over a week ago

Do you offer any more advanced eye tracking services?

Other than Sprint, Tobii Pro offers more in depth eye tracking services.

Written by Erik Alsmyr
Updated over a week ago

Will I lose my recordings if I delete the room?

Written by Erik Alsmyr
Updated over a week ago

How do I change video resolution?

When sharing and recording a screen, you can change the video resolution. This is how you do it.

Written by Erik Alsmyr
Updated over a week ago