FAQ

Most frequently asked questions

Carin Lundberg avatar Andreas Olsson avatar A
30 articles in this collection
Written by Carin Lundberg, Andreas Olsson, and Ali Z

How to save a failed video upload

Recording upload recovery
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Written by Ali Z
Updated over a week ago

Release notes

This article will cover the latest product updates in Sprint
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Written by Ali Z
Updated over a week ago

How do I reset my password?

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Written by Ali Z
Updated over a week ago

I need to update my payment details

How do I update my credit card?
Andreas Olsson avatar
Written by Andreas Olsson
Updated over a week ago

How do I change my password?

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Written by Ali Z
Updated over a week ago

Create a room

In Tobii Pro Sprint, the room is where the user test is being performed
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Written by Ali Z
Updated over a week ago

How much bandwidth does Tobii Pro Sprint need?

Pro Sprint requires a bandwidth of at least 2.5 Mbps
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Written by Ali Z
Updated over a week ago

How long recordings can I do in Tobii Pro Sprint?

There is no limit on the length of the recordings in Pro Sprint.
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Written by Ali Z
Updated over a week ago

How secure is my communication and information with Tobii Pro Sprint?

Data security.
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Written by Ali Z
Updated over a week ago

I am experiencing audio issues. What should I do?

How to fix problems with sound in Tobii Pro Sprint.
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Written by Ali Z
Updated over a week ago

I’ve lost my invitation email to Tobii Pro Sprint

No worries, you can easily get a new one on our web site.
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Written by Ali Z
Updated over a week ago

Can I use Tobii Pro Sprint with my eye tracker that is not from Tobii?

Does Pro Sprint support other companies devices?
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Written by Ali Z
Updated over a week ago

I am experiencing camera issues. What should I do?

How to fix your camera problems.
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Written by Ali Z
Updated over a week ago

Can I download the gaze coordinates?

No, currently you'll get a mp4 video recording of your sessions.
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Written by Ali Z
Updated over a week ago

How to calibrate the eye tracker

For best accuracy we encourage you to calibrate the eye tracker for each new test participant
Andreas Olsson avatar
Written by Andreas Olsson
Updated over a week ago

I want to make changes to my subscription

How do I update my subscription?
Carin Lundberg avatar
Written by Carin Lundberg
Updated over a week ago

Does Tobii Pro Sprint provide heat maps?

Pro Sprint does not provide heat maps
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Written by Ali Z
Updated over a week ago

I want to cancel my subscription

How do I cancel my subscription?
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Written by Ali Z
Updated over a week ago

Return policy of hardware

Can I return my eye tracker?
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Written by Ali Z
Updated over a week ago

I want access to more data

Research, Analytics, SDK, Heat maps, Record, Visual, Attention, Time Syncronization
Carin Lundberg avatar
Written by Carin Lundberg
Updated over a week ago

What Mac versions do you support?

Can my Mac run Tobii Pro Sprint?
Andreas Olsson avatar
Written by Andreas Olsson
Updated over a week ago

Do you support mobile testing?

User testing on mobile can be done in different ways depending on your use case.
Andreas Olsson avatar
Written by Andreas Olsson
Updated over a week ago

Why do I need an eye tracker?

I don’t have an eye tracker. Can I still use the service?
Andreas Olsson avatar
Written by Andreas Olsson
Updated over a week ago

Does the infrared lightning from the eye tracker have a negative effect?

Infrared light from an eye tracker is not harmful to the human eye.
Andreas Olsson avatar
Written by Andreas Olsson
Updated over a week ago

I am not satisfied with the accuracy of my eye tracker, how can I improve it?

You can easily retune your tracker.
Andreas Olsson avatar
Written by Andreas Olsson
Updated over a week ago

Do you products follow the IEC 62471 standard for light emission?

Yes, All Tobii products follow the IEC-62471 standard.
Andreas Olsson avatar
Written by Andreas Olsson
Updated over a week ago

Can I reposition the mounting bracket?

How to move or reuse it.
Andreas Olsson avatar
Written by Andreas Olsson
Updated over a week ago

How do I remove the mounting bracket from my screen?

Andreas Olsson avatar
Written by Andreas Olsson
Updated over a week ago

Will I lose my recordings if I delete the room?

Andreas Olsson avatar
Written by Andreas Olsson
Updated over a week ago

How do I change video resolution?

When sharing and recording a screen, you can change the video resolution. This is how you do it.
Andreas Olsson avatar
Written by Andreas Olsson
Updated over a week ago