Group 65
Go to Tobii Pro Sprint
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FAQ
FAQ
Most frequently asked questions
28 articles in this collection
Written by
Mehdi Vefagh
and
Ali Zafar
Tobii Pro Sprint will be discontinued in 2021
Written by
Ali Zafar
Updated over a week ago
Cannot install Tobii 4C driver on Mac OS
Written by
Ali Zafar
Updated over a week ago
How to save a failed video upload
Written by
Ali Zafar
Updated over a week ago
Is Tobii Pro Sprint GDPR compliant?
Is my communication and information with Tobii Pro Sprint secure?
Written by
Ali Zafar
Updated over a week ago
How do I reset my password?
Written by
Ali Zafar
Updated over a week ago
How do I change my password?
Written by
Ali Zafar
Updated over a week ago
How much bandwidth does Tobii Pro Sprint need?
Written by
Ali Zafar
Updated over a week ago
Create a room
In Tobii Pro Sprint, the room is where the user test is being performed
Written by
Ali Zafar
Updated over a week ago
Introduction to Rooms
This article explains the basics on creating and using rooms in Tobii Pro Sprint.
Written by
Mehdi Vefagh
Updated over a week ago
How long can recordings be in Tobii Pro Sprint?
Written by
Ali Zafar
Updated over a week ago
I am experiencing audio issues. What should I do?
Tips to fix problems with sound in Tobii Pro Sprint.
Written by
Ali Zafar
Updated over a week ago
How many rooms can I create?
Written by
Mehdi Vefagh
Updated over a week ago
I lost my invitation email to Tobii Pro Sprint
No worries, you can easily get a new one on our web site.
Written by
Ali Zafar
Updated over a week ago
Which eye trackers are compatible with Tobii Pro Sprint?
Written by
Ali Zafar
Updated over a week ago
I am experiencing camera issues. What should I do?
Tips to fix problems with webcams in Tobii Pro Sprint.
Written by
Ali Zafar
Updated over a week ago
Does Tobii Pro Sprint provide heat maps or statistics?
"I want access to more data!"
Written by
Ali Zafar
Updated over a week ago
How to calibrate the eye tracker
For best accuracy we encourage you to calibrate the eye tracker for each new test participant
Written by
Mehdi Vefagh
Updated over a week ago
What Mac versions do you support?
Can my Mac run Tobii Pro Sprint?
Written by
Mehdi Vefagh
Updated over a week ago
Why do I need an eye tracker?
I don’t have an eye tracker. Can I still use the service?
Written by
Mehdi Vefagh
Updated over a week ago
Do you support mobile testing?
User testing on mobile can be done in different ways depending on your use case.
Written by
Mehdi Vefagh
Updated over a week ago
Does the infrared light from the eye tracker have any negative effect?
Infrared light from an eye tracker is not harmful to the human eye.
Written by
Mehdi Vefagh
Updated over a week ago
I am not satisfied with the accuracy of my eye tracker, how can I improve it?
You can easily retune your tracker.
Written by
Mehdi Vefagh
Updated over a week ago
Do your products follow the IEC 62471 standard for light emission?
Yes, All Tobii products follow the IEC-62471 standard.
Written by
Mehdi Vefagh
Updated over a week ago
Can I re-position the mounting bracket?
How to move or reuse the mounting bracket.
Written by
Mehdi Vefagh
Updated over a week ago
How do I remove the mounting bracket from my screen?
Written by
Mehdi Vefagh
Updated over a week ago
Do you offer any more advanced eye tracking services?
Other than Sprint, Tobii Pro offers more in depth eye tracking services.
Written by
Mehdi Vefagh
Updated over a week ago
Will I lose my recordings if I delete the room?
Written by
Mehdi Vefagh
Updated over a week ago
How do I change video resolution?
When sharing and recording a screen, you can change the video resolution. This is how you do it.
Written by
Mehdi Vefagh
Updated over a week ago