How to save a failed video upload

Recording upload recovery

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Written by Ali Z
Updated over a week ago

Release notes

This article will cover the latest product updates in Sprint

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Written by Ali Z
Updated over a week ago

How do I reset my password?

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Written by Ali Z
Updated over a week ago

I need to update my payment details

How do I update my credit card?

Written by Andreas Olsson
Updated over a week ago

How do I change my password?

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Written by Ali Z
Updated over a week ago

Create a room

In Tobii Pro Sprint, the room is where the user test is being performed

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Written by Ali Z
Updated over a week ago

How much bandwidth does Tobii Pro Sprint need?

Pro Sprint requires a bandwidth of at least 2.5 Mbps

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Written by Ali Z
Updated over a week ago

How long recordings can I do in Tobii Pro Sprint?

There is no limit on the length of the recordings in Pro Sprint.

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Written by Ali Z
Updated over a week ago

How secure is my communication and information with Tobii Pro Sprint?

Data security.

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Written by Ali Z
Updated over a week ago

I am experiencing audio issues. What should I do?

How to fix problems with sound in Tobii Pro Sprint.

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Written by Ali Z
Updated over a week ago

I’ve lost my invitation email to Tobii Pro Sprint

No worries, you can easily get a new one on our web site.

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Written by Ali Z
Updated over a week ago

Can I use Tobii Pro Sprint with my eye tracker that is not from Tobii?

Does Pro Sprint support other companies devices?

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Written by Ali Z
Updated over a week ago

I am experiencing camera issues. What should I do?

How to fix your camera problems.

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Written by Ali Z
Updated over a week ago

Can I download the gaze coordinates?

No, currently you'll get a mp4 video recording of your sessions.

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Written by Ali Z
Updated over a week ago

How to calibrate the eye tracker

For best accuracy we encourage you to calibrate the eye tracker for each new test participant

Written by Andreas Olsson
Updated over a week ago

I want to make changes to my subscription

How do I update my subscription?

Written by Carin Lundberg
Updated over a week ago

Does Tobii Pro Sprint provide heat maps?

Pro Sprint does not provide heat maps

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Written by Ali Z
Updated over a week ago

I want to cancel my subscription

How do I cancel my subscription?

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Written by Ali Z
Updated over a week ago

Return policy of hardware

Can I return my eye tracker?

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Written by Ali Z
Updated over a week ago

I want access to more data

Research, Analytics, SDK, Heat maps, Record, Visual, Attention, Time Syncronization

Written by Carin Lundberg
Updated over a week ago

What Mac versions do you support?

Can my Mac run Tobii Pro Sprint?

Written by Andreas Olsson
Updated over a week ago

Do you support mobile testing?

User testing on mobile can be done in different ways depending on your use case.

Written by Andreas Olsson
Updated over a week ago

Why do I need an eye tracker?

I don’t have an eye tracker. Can I still use the service?

Written by Andreas Olsson
Updated over a week ago

Does the infrared lightning from the eye tracker have a negative effect?

Infrared light from an eye tracker is not harmful to the human eye.

Written by Andreas Olsson
Updated over a week ago

I am not satisfied with the accuracy of my eye tracker, how can I improve it?

You can easily retune your tracker.

Written by Andreas Olsson
Updated over a week ago

Do you products follow the IEC 62471 standard for light emission?

Yes, All Tobii products follow the IEC-62471 standard.

Written by Andreas Olsson
Updated over a week ago

Can I reposition the mounting bracket?

How to move or reuse it.

Written by Andreas Olsson
Updated over a week ago

How do I remove the mounting bracket from my screen?

Written by Andreas Olsson
Updated over a week ago

Will I lose my recordings if I delete the room?

Written by Andreas Olsson
Updated over a week ago

How do I change video resolution?

When sharing and recording a screen, you can change the video resolution. This is how you do it.

Written by Andreas Olsson
Updated over a week ago